SLA - Service Level Agreement


The flexible nature of the SLAs for every kind of need makes it hard to describe. But you can simply assume a fixed budget periodic service with extremely flexible coverage.

The flexible coverage can start from simply remote monitoring of your system periodically and generating a corresponding monitoring report, up to 24/7 providing every little SAP Basis activity you may need.

In case when there is an emergency situation, you will directly be informed, even if you have the most basic level of SLA.

For more details or special requests, please contact us.